International professional services firm
CONTEXT
About 800 people across 14 countries, with AI activity everywhere: personal accounts, an internal finance tool shipped without review, department apps on unmanaged platforms, and 33 proposed builds.
WHAT PHOS AI LABS DID
Two weeks of discovery across five departments with AI voice interviews, then an intake and triage process, a four-criteria production standard (single sign-on through Microsoft Entra ID, role-based access tied to HR, data residency, a named owner), and a roadmap built against four gates.
RESULT
33 proposals cut to 8 sequenced builds, 4 systems live within 90 days of approval, and the COO's review load down to a 30-minute weekly check. One department cut a six-figure contract it was using at half capacity.
We came in thinking we needed someone to build things faster. What we actually needed was someone to tell us which things were worth building, and in what order. That clarity was the work. Everything after it moved quickly because we stopped second-guessing the sequence.
— COO, professional services firm, 800 people across 14 countries
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